Introduction

ULTEH is a powerful AI platform designed to help businesses create, deploy, and optimize conversational experiences for their customers. Our platform combines state-of-the-art natural language processing with an intuitive interface, making it easy to build sophisticated chatbots without technical expertise.

With ULTEH, you can automate customer support, generate leads, process orders, or provide personalized recommendations. Our platform integrates seamlessly with your existing systems and adapts to your brand identity.

This documentation covers everything from basic setup to advanced features, helping you make the most of ULTEH's capabilities. Whether you're just getting started or looking to optimize your chatbot's performance, you'll find the information you need here.

Creating Your First Chatbot

1. Sign up for an account - Visit the ULTEH registration page and create your account.
2. Create a new project - From your dashboard, click "New Project" and give your chatbot a name.
3. Define your chatbot's purpose - Select a template based on your use case or start from scratch.
4. Train your AI - Upload your FAQs, documentation, or other content to train your chatbot.
5. Customize appearance - Adjust colors, fonts, and other design elements to match your brand.
6. Test your chatbot - Use the built-in simulator to test conversations and refine responses.
7. Deploy to your website - Copy the embed code and add it to your website.

The ULTEH dashboard provides an intuitive interface for managing all your chatbot projects.

Key Concepts

Before diving deeper, it's helpful to understand these key concepts:

• Intents - User goals or actions your chatbot needs to recognize.
• Entities - Specific pieces of information extracted from user queries.
• Flows - Predefined conversation paths to guide users to their goals.
• Knowledge Base - Information your chatbot can reference when answering questions.

ULTEH provides a wide range of configuration options to customize how your chatbot interacts with users. This section covers the essential settings that determine your chatbot's behavior.

General Settings

• Name and Avatar - Personalize your chatbot with a name and image that represents your brand.
• Welcome Message - Configure the first message users see when interacting with your chatbot.
• Fallback Responses - Define how your chatbot responds when it doesn't understand a query.
• Operating Hours - Set when your chatbot is active and what happens outside those hours.

Conversation Settings

• User Identification - Choose if and when to collect user information.
• Response Time - Adjust typing indicator duration to simulate natural conversation.
• Conversation Memory - Configure how long your chatbot remembers context from previous messages.
• Human Handoff - Set conditions for transferring conversations to human agents.

The quality of your chatbot's responses is crucial for user satisfaction. ULTEH provides multiple ways to ensure your chatbot gives accurate, helpful answers to user queries.

Training Your Chatbot

Improving response quality starts with proper training:

• Import Existing Content - Upload FAQs, help articles, product information, and other relevant documents.
• Define Custom Intents - Create specific intents for common user queries with multiple example phrases.
• Review Conversation Logs - Analyze real conversations to identify gaps in your chatbot's knowledge.

Response Refinement

Using a custom domain for your chatbot enhances brand consistency and trust. ULTEH makes it easy to set up your chatbot on your own domain or subdomain.

Setting Up a Custom Domain

1. Choose a domain or subdomain - Decide whether to use a dedicated domain (chat.yourbrand.com) or a subdomain (yourbrand.com/chat).
2. Configure DNS settings - Add the necessary DNS records to point your domain to ULTEH's servers. For a subdomain, add a CNAME record pointing to chatbot.ulteh.com.
3. Verify domain ownership - ULTEH will verify that you own the domain by checking DNS records.
4. Enable SSL - ULTEH automatically provisions and manages SSL certificates for your custom domain.

After your custom domain is set up, update your embed code to reference the new domain. This ensures that all chatbot interactions occur on your domain.

ULTEH's team management features make it easy to collaborate with colleagues on chatbot development and maintenance. Assign roles, manage permissions, and coordinate work efficiently.

Team Setup

1. Create a team - From your dashboard, go to "Teams" and click "Create New Team."
2. Invite members - Enter email addresses of team members you want to invite.
3. Assign roles - Define what each team member can do by assigning appropriate roles.
4. Set up projects - Create shared projects or add team members to existing projects.

Team Roles and Permissions

Teams can collaborate in real-time on chatbot projects, with changes tracked and attributed to individual members. This makes it easy to coordinate work and maintain quality control.

ULTEH integrates with a wide range of platforms and services to enhance your chatbot's capabilities and fit seamlessly into your existing workflow.

Available Integrations

Setting Up Integrations

To set up an integration:

1. Go to the "Integrations" section in your ULTEH dashboard.
2. Select the platform or service you want to integrate with.
3. Follow the step-by-step instructions to authenticate and configure the integration.
4. Test the integration to ensure data flows correctly between systems.

Most integrations use OAuth for secure authentication and can be set up in minutes without technical expertise.

ULTEH's analytics dashboard provides comprehensive data on how users interact with your chatbot, helping you identify strengths, weaknesses, and opportunities for improvement.

Key Metrics

Custom Reports

Create tailored reports focused on specific metrics, time periods, or user segments. Scheduled reports can be automatically delivered to specified team members via email.

The analytics dashboard provides visual representations of key metrics and trends.

ULTEH provides extensive customization options to ensure your chatbot reflects your brand identity and meets your specific requirements.

Visual Customization

• Colors - Set primary, secondary, and accent colors for chat elements.
• Typography - Choose fonts that match your brand guidelines.
• Chat Window - Customize the size, shape, and position of the chat interface.
• Avatar - Upload a custom avatar or choose from pre-designed options.
• Custom CSS - Advanced users can implement detailed styling with custom CSS.

Behavioral Customization

• Greeting Messages - Create context-aware greetings based on user history, time of day, or page content.
• Chatbot Personality - Adjust tone, formality, and conversation style.
• Proactive Messages - Set up triggers for proactive engagement based on user behavior.
• Custom Actions - Define special actions your chatbot can take, such as showing product recommendations or processing orders.

ULTEH offers advanced capabilities for users who need more control and customization. These features unlock the full potential of the platform for complex implementations.

Conversation Flows

Design complex conversation structures with ULTEH's visual flow builder:

• Conditional Branches - Create different paths based on user responses or data.
• Variables - Store and reference information throughout a conversation.
• Context Switching - Allow users to switch topics while maintaining conversation history.
• Fallback Handling - Define custom recovery paths for when the chatbot doesn't understand.

API Integration

Connect your chatbot to external systems and services:

• Webhooks - Trigger external actions based on conversation events.
• Data Retrieval - Pull real-time information from your databases or APIs.
• Authentication - Securely verify user identity through your existing auth system.
• Custom Endpoints - Create dedicated APIs for specific chatbot functions.

Natural Language Understanding (NLU) Configuration

Fine-tune your chatbot's language understanding capabilities:

• Entity Extraction - Define custom entities for your domain and train recognition.
• Synonyms - Teach your chatbot to recognize different ways of expressing the same concept.
• Intent Classification - Adjust confidence thresholds for specific intents.
• Language Models - Select or customize language models for specialized domains.

Even the best-configured chatbots can sometimes face issues. This section helps you diagnose and resolve common problems quickly.

Common Issues

Diagnostic Tools

ULTEH provides several tools to help you diagnose and resolve issues:

• Conversation Tester - Test your chatbot in a simulated environment with detailed debugging information.
• NLU Inspector - See how your chatbot interprets different phrases and what confidence scores it assigns.
• Integration Monitor - Track the status of your integrations and view detailed logs of API calls.
• Error Logs - Access comprehensive logs of system errors and warnings.

If you can't resolve an issue with these tools, contact ULTEH support for assistance. Our team is available 24/7 to help you keep your chatbot running smoothly.

How much training data does my chatbot need?

The amount of training data depends on the complexity of your use case. For basic customer service functions, 20-30 examples per intent is typically sufficient. For more specialized domains, you may need 50+ examples per intent. ULTEH's AI will indicate when it needs more training data for specific intents.

Can I migrate from another chatbot platform?

Yes, ULTEH offers migration tools for popular platforms including Dialogflow, Watson Assistant, and Microsoft Bot Framework. Our migration wizard helps transfer intents, entities, and training data while optimizing for ULTEH's capabilities. Custom scripts are available for other platforms.

How secure is ULTEH with sensitive customer data?

ULTEH is designed with security as a priority. All data is encrypted in transit and at rest. We're compliant with GDPR, CCPA, and other privacy regulations. You can set data retention policies and implement field-level encryption for sensitive information. For healthcare applications, we offer HIPAA-compliant configurations.

What languages does ULTEH support?

ULTEH supports 40+ languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese, Korean, Arabic, and Hindi. Language detection is automatic, allowing your chatbot to respond in the user's preferred language.

Can I limit my chatbot to certain pages on my website?

Yes, you can configure page-specific rules to control where your chatbot appears. You can also create different behaviors based on URL patterns, such as showing product-specific information on product pages or support-focused content on help pages.

Can't find what you're looking for? Check our comprehensive knowledge base or contact our support team.

For a complete history of updates, visit our detailed changelog archive.

Security is a shared responsibility between ULTEH and our customers. While we maintain robust platform security, following these best practices will help ensure your chatbot implementation is secure.

Access Control

• Use Strong Passwords - Require team members to use strong, unique passwords.
• Enable Two-Factor Authentication (2FA) - Add an extra layer of security for all team members.
• Apply Principle of Least Privilege - Give team members access only to what they need.
• Regular Access Reviews - Periodically review who has access to your ULTEH dashboard.

Data Protection

• Minimize Sensitive Data Collection - Only collect what's necessary for your use case.
• Configure Data Retention Policies - Set appropriate timeframes for storing conversation data.
• Enable Field-Level Encryption - Use additional encryption for sensitive fields like credit card numbers or personal identifiers.
• Regular Security Audits - Review your chatbot's security settings and data handling regularly.

Integration Security

• Use OAuth 2.0 When Available - Prefer OAuth over API keys for third-party integrations.
• Rotate API Keys Regularly - Change API keys every 90 days as a best practice.
• Implement IP Restrictions - Limit API access to specific IP addresses when possible.
• Monitor Integration Activity - Set up alerts for unusual patterns in API usage.