Find answers to our most frequently asked questions.
ULTEH is an AI-powered chatbot platform that helps businesses create, deploy, and manage conversational experiences. You can train chatbots using your website content, FAQs, and documents to provide automated customer support and engagement.
Sign up for an account, create a new agent from your dashboard, enter your website URL or upload training content (FAQs, documents), customize the appearance to match your brand, test it using the built-in simulator, and then deploy it to your website using the provided embed code.
After creating your chatbot, you'll receive an embed code snippet from your dashboard. Simply paste this code before the closing </body> tag in your website's HTML. The chatbot widget will then appear on your site.
Yes, you can deploy the same chatbot across multiple websites using the same embed code, or create separate chatbots customized for each site depending on your needs.
No coding is required for basic chatbot creation and management. The platform provides an intuitive visual interface. However, advanced customizations using the JavaScript API or conditional logic may benefit from some technical knowledge.
We provide support through our contact page, comprehensive documentation, and help resources. Enterprise customers have access to dedicated support engineers for personalized assistance.
You can train your chatbot by entering your website URL for automatic content scanning, uploading documents (PDFs, DOC, DOCX, TXT), or manually adding FAQs and information. The AI analyzes this content to build a knowledge base for answering user questions.
You can upload training content in PDF, DOC, DOCX, and TXT formats. Ensure your files are under the size limit specified for your subscription plan.
You can update your chatbot's knowledge base by re-training it with your latest website content or uploading new documents to ensure it has the most current information.
Review your training data for clarity, add more example phrases for common intents, adjust the confidence threshold in Response Quality settings, analyze conversation logs to identify gaps, and create specialized flows for complex topics.
Intents are user goals your chatbot recognizes (e.g., "check order status"). Entities are specific information extracted from queries (e.g., order number). Flows are predefined conversation paths that guide users to their goals.
Yes! You can fully customize colors, fonts, the chat interface, message bubbles, welcome messages, suggested messages, input placeholders, and even add your logo and avatar to match your brand identity.
Yes, you can configure the initial welcome message users see when they first interact with your chatbot, along with suggested quick-reply messages to guide conversations.
Yes, you can create custom conversation paths using conditional logic, entity-based routing, user attributes, and contextual variables to guide users through specific processes like support requests or lead qualification.
Yes, the platform supports 95+ languages. You can configure your chatbot to detect the user's language automatically and respond appropriately, or allow users to manually select their preferred language.
You can build chatbots for various purposes including customer support, lead generation, FAQs, product recommendations, appointment scheduling, and general business automation using AI-powered responses.
Your chatbot can remember context from earlier in the conversation based on your Conversation Memory settings. This allows for more natural, contextual interactions where users don't need to repeat information.
The confidence threshold determines how certain the AI must be before providing an answer. Higher thresholds improve accuracy but may result in more "I don't know" responses, while lower thresholds answer more questions but with potentially lower accuracy.
Use the built-in simulator in your dashboard to test conversations and refine responses before deploying to your live website. This allows you to identify and fix issues in a safe environment.
Yes, you can review real user conversations in your dashboard to understand user experiences, identify patterns of misunderstanding, and find opportunities to improve your chatbot.
Yes, you can create custom reports and export data in CSV, Excel, or PDF formats for stakeholders or further analysis.
Verify the embed script is correctly placed before the closing </body> tag, check if ad blockers are preventing it from loading, ensure your subscription is active and the chatbot is published, and check the browser console for JavaScript errors.
Make sure you clicked "Save Changes" or "Publish" after making updates. Clear your browser cache or try an incognito window. If using an embed widget, verify you're using the latest embed code from your dashboard.
You can create multiple chatbots depending on your subscription plan. Different plans have different limits and feature access. Check your plan details or contact support for specific information about your account limits.
Yes, the platform is accessible from mobile devices through your web browser, allowing you to manage your chatbot, view analytics, and respond to conversations from anywhere.
You can request account deletion from your dashboard or by contacting support. Once confirmed, all your data, settings, and content will be permanently removed and cannot be recovered.
All plans are subscription-based with monthly or annual billing cycles. You are charged at the start of your billing cycle, and payments renew automatically on the same day each period.
No, all pricing is transparent. You can see all features and costs on our pricing page. There are no hidden charges or surprise fees.
We accept major credit cards and other payment methods through our secure, PCI-compliant payment processors.
You can update billing details from your account dashboard under the billing or payment section. Keeping information current helps prevent service interruptions.
You'll receive notifications when approaching usage limits. You can upgrade to a higher-tier plan or purchase additional capacity to continue service without interruption.
Yes, you'll receive notifications in advance of renewals and when approaching usage limits, giving you time to make any necessary changes to your plan.
Yes, you can change your billing cycle from your account settings. Changes take effect at the end of your current billing period.
Yes, payment confirmations and downloadable invoices are sent via email after each payment and are also available in your account dashboard.
Yes, you can cancel from your dashboard at any time. Your subscription remains active until the end of your current billing period, and no further payments will be taken.
No, you retain full access until the end of your paid billing period.
All payments are non-refundable as stated in our Terms of Service. You'll continue to have access until the current billing period ends.
Yes, all transactions are encrypted and processed through certified PCI-compliant payment gateways. We do not store sensitive card details.
If a payment fails, you'll be notified and we may attempt to process the payment again. If unsuccessful, access may be suspended until the outstanding amount is paid.
We implement enterprise-grade security including AES-256 encryption for data at rest, TLS 1.3 for data in transit, SOC 2 Type II compliance, regular security audits, network segmentation, and continuous monitoring. Your data is never shared with third parties.
When you cancel your subscription, your chatbot will be deactivated. For information about data retention policies after cancellation, please contact support or refer to our Terms of Service.
Create your account and launch your AI chatbot in minutes. Fully customizable, no coding required - start engaging your customers instantly!
