We are aware that some users may find confusion regarding our company identity when searching online. There exists an "LLC ULTEH" which is a Russian company, but our organization is a completely different company - an American corporation operating internationally. These are two separate, unrelated entities and we have absolutely no connection to Russia or any Russian companies. We stand firmly for a free world without war and violence, and we hope for this war to end as soon as possible. Our company is committed to peace and international cooperation.
ULTEH is committed to providing fair and transparent refund and cancellation policies. We understand that business needs may change, and we strive to accommodate our customers while maintaining the sustainability of our services.
This policy outlines the terms and conditions governing refunds, cancellations, and subscription modifications for all ULTEH services. Payment obligations are generally non-cancellable, and fees are non-refundable except as explicitly stated in this policy or required by applicable law.
By purchasing our services, you acknowledge and agree to the terms set forth in this Refunds & Cancellation Policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.
Right to Cancel: Customers may cancel their subscription at any time through their account settings or by contacting our billing team. You have full control over your subscription and can choose not to renew when your current billing period expires.
Cancellation Process:
Service Continuity: When you cancel a paid subscription, your account will remain active until the end of your current billing period. After cancellation, your account will automatically be downgraded to our free version with reduced features and functionality.
Data Retention: Upon cancellation, your data will be retained according to our data retention policy. If you delete your workspace entirely, access to the free version will be revoked and data will be deleted within 30 days.
Refunds are generally not provided except in the following circumstances:
Service Breach by ULTEH: If we materially breach our service agreement and fail to remedy the breach within 30 days of written notice, customers may be eligible for a pro-rated refund of unused, prepaid fees for the remainder of the current subscription period.
Technical Issues: In cases of extended service outages or technical problems that prevent normal use of our services for more than 72 consecutive hours, customers may be eligible for service credits or partial refunds at our discretion.
Billing Errors: If you believe you have been incorrectly billed, you must contact us within 60 days from the first billing statement showing the error. We will review the dispute and provide a written decision with supporting evidence.
Refunds are NOT provided for:
Non-Cancellable Obligations: Payment obligations are non-cancellable once you have authorized recurring charges or completed a purchase. Fees are charged in advance for the selected billing period.
Automatic Renewals: Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will be charged using your selected payment method without further authorization.
Failed Payments: If payment fails, we may attempt to charge your payment method multiple times. Continued failure to pay may result in service suspension until outstanding amounts are settled.
Price Changes: We reserve the right to modify subscription fees or introduce new charges. Existing customers will be notified at least 30 days before price changes take effect. You may choose not to renew your subscription if you disagree with revised pricing.
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We are aware that some users may find confusion regarding our company identity when searching online. There exists an "LLC ULTEH" which is a Russian company, but our organization is a completely different company - an American corporation operating internationally. These are two separate, unrelated entities and we have absolutely no connection to Russia or any Russian companies. We stand firmly for a free world without war and violence, and we hope for this war to end as soon as possible. Our company is committed to peace and international cooperation.
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We are aware that some users may find confusion regarding our company identity when searching online. There exists an "LLC ULTEH" which is a Russian company, but our organization is a completely different company - an American corporation operating internationally. These are two separate, unrelated entities and we have absolutely no connection to Russia or any Russian companies. We stand firmly for a free world without war and violence, and we hope for this war to end as soon as possible. Our company is committed to peace and international cooperation.
